Résumé for Jessica Harris: Digital Services Librarian


Electronic Resources Librarian, March 2014 -
Santa Clara University Library, Santa Clara, CA

  • Beginning March 2014


Digital Services Librarian, September 2010 - February 2014
University of Texas at Brownsville Library, Brownsville, TX

  • Provide research assistance to faculty, undergraduate and graduate students via email, chat, text message, telephone, and in-person
  • Negotiate vendor contracts and renewal costs of all library databases and electronic services
  • Manage library consortial relationships
  • Provide access to databases by configuration of EZproxy and linking within library website
  • Troubleshoot all database connection issues and generate and analyze usage statistics pertaining to library databases and electronic journals using COUNTER-compliant statistics when available
  • Management of Serials Solution’s E-Journal Portal, openURL link resolver and federated search service as well as customization of Serials Solution’s web interface
  • Edit Millennium WebPac interface and worked as a team to implement LDAP authentication within online catalog
  • Worked as a team to create and implement the library’s mobile site within our University’s mobile Blackboard app
  • Manage library website and schedule meetings with library staff to discuss departmental edits and additions to website
  • Customize and configure ILLiad interfaces and web forms, install client software and troubleshoot all ILLiad issues on server
  • Performed bibliographic instruction sessions for undergraduates, graduates and library orientation for parents of prospective students
  • Digitize incoming dissertations and proscribe metadata to records within our Texas Digital Library (DSpace) repository
  • Led the creation of library’s portion of the 2012 SACS accreditation renewal report for distance education at UTB
  • Manage statistics gathering of data for both NCES & ACRL library surveys
  • Assist in the supervision of part-time staff and oversee library closing operations on evenings and weekends as assigned
  • Implemented a free text message service for the library
  • Implemented and formatted LibGuides website for our library as well as created templates and trained all colleagues on individual LibGuide creation
  • Implemented and formatted LibAnswers service for library and provided in-person training and video tutorials to library staff
  • Transitioned all library statistics to an electronic-only format and trained staff on how to log and assess departmental statistics
  • Implemented an open source electronic resource management system (ERMes) to organize and manage all library electronic resources
  • Led and successfully marketed the implementation of a user perceptions survey on library services to university students, faculty, and staff
  • Manage library’s social media, including the creation and management of library’s Facebook account
  • Provide collection development expertise and work as a liaison to the Visual Arts, English, and Computer & Information Sciences departments


Reference Clerk, February 2007 - July 2010
Pratt Institute Library, Brooklyn, NY

  • Assisted patrons at the reference desk by conducting reference interviews and utilizing the library’s databases, on-site collection and the Internet
  • Worked within the circulation, cataloging and electronic reserves modules of the Millennium integrated library system
  • Provided friendly and courteous service to a diverse, urban population
  • Developed and delivered training for new reference graduate assistants
  • Supervised and scheduled graduate assistants for work at the reference desk
  • Managed Interlibrary Loan using OCLC’s Resource Sharing database
  • Served on E-Reserves Task Force for the implementation of electronic reserves
  • Processed electronic and print reserves
  • Helped develop and implement library policies and procedures
  • Explained library procedures and policies to patrons
  • Worked closely as a team with librarians to provide quality library service
  • Approved theses to be accepted into library’s collection, sent theses out to bindery and kept records of all theses sent and bound
  • Cataloged new theses to be added to the library’s collection
  • Gathered and interpreted all library statistics for circulation and reference departments
  • Helped patrons use library computers and catalogs and troubleshoot library equipment including printers, copiers, fax machines and scanners
  • Circulated library material and assisted student workers with overrides
  • Hosted class visits to the library and gave suggestions on how to best use library resources
  • Responsible for the opening and closing of library
  • Served on Events Committee to create, plan and publicize library events to the wider Pratt community
  • Created book displays and bibliographical handouts for display room in library


Library Aide, February 2002 - September 2005
Macomb Community College Library, Clinton Township, MI

  • Circulated items within the Horizon integrated library system, issued new library cards and accepted fines for overdue material
  • Assisted with the opening and closing of library
  • Worked closely as a team with library staff to provide quality library service to all patrons
  • Helped patrons find periodicals and microfiche for research
  • Assisted students, faculty and the public with computer and software issues
  • Participated in stack maintenance projects including shelving and shifting of material


Student Library Aide, Technical Services, January 2003 - August 2004
Oakland University Kresge Library, Rochester, MI

  • Responsible for the mending of books, including creating new spines, requesting missing pages and mending torn pages
  • Physically processed new books added to the library’s collection
  • Shelved government documents using SUDOC classification system, current journals and microfiche



Masters of Library and Information Science, December 2008
Pratt Institute, New York, NY

Bachelor of English, August 2004
Oakland University, Rochester, MI


Professional Affiliations and Committees

Committee on Research and Statistics, ALA, 2013 - 2015

Web Coordinating Committee Member, LITA, 2012 - 2014

Current member of ALA, ACRL, ALCTS, and LITA



Millennium WebPac Basic and Advanced Training, March 2013, Emeryville, CA



ILS: Innovative Interfaces' Millennium & Sirsi Dynix Horizon

Website/CMS Skills: HTML, CSS, Drupal, SharePoint Designer

Electronic Resources Management: EZproxy server configuration, Serials Solutions' management of openURL link resolver and federated search services, EBSCONET subscription manager, database connection issues, acquisition, renewal, and cancellation of library e-resources, and vendor negotiations

Library Services: ILLiad 8.0 installation & configuration, QuestionPoint, LibGuides, LibAnswers, and LibAnalytics implementation

Software Applications: Microsoft Office Suite (Excel, Word, PowerPoint, and Access), Adobe Photoshop and Acrobat Pro